Privacy Policy

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Application and Website Privacy Policy

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We are glad to have you as a client of the SAJAYA Medical Care Service family. We want to make it clear that this is the privacy policy and terms of service for this application and the Sajaya Medical Care Services website (Sajaya.sa), and it lays out all of the groundwork for how we will process any personal information we collect from clients, visitors, and users of the site, or that you provide to us.

Please read the following information carefully to fully comprehend our perspectives and practices about your personal data and how it will be handled.

We appreciate our relationship with you and are fully committed to ethical data management methods. We value your privacy and want you to feel safe and comfortable whenever you visit the site or provide us with personal information. If you do not accept the terms of this privacy policy, you must stop using or accessing the site.

Notice of Information Practices

We collect two types of information about our users and all visitors to the Site: (1) personally-identifiable information provided by you as well as information we learn about you from your use of our services and the Site; and (2) aggregate information that cannot be used to identify a particular visitor (see “Cookies” section below).

We collect personally-identifiable information about you only when you specifically provide such information to us (for example, when you use the information to create and online account or make enquiries through the websites). We may also collect information relating to the transactions you carry out, including details of debit or credit cards that you use. We will not disclose this information to third parties except as provided in the Terms of Use in accordance with this Privacy Policy, as required to provide services to you, to carry out the transactions you have requested, to operate the Site, or as required by law or any court of competent jurisdiction.

We, or third parties specifically selected by us, may use your information for the following purposes:

Ensuring that the content of the Site is presented in the most effective manner for you and for the device which you are using to access the Site.
To facilitate or improve our delivery of the Site, and the services available on the Site, to you.
Providing you with information or services that you request from us or which we feel may interest you.
Notifying you about changes to the Site or our services, where applicable.
To analyze site performance and analytics including, but not limited to, demographics.

We may transfer, and you consent to us transferring, your information between our data canters and to our subsidiaries, our holding companies and their subsidiaries. We may allow other third parties to have access to your information, but only for the purposes set out in this Privacy Policy. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

Protecting Your Personal Information

The transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site. Any transmission of data is at your risk.

We recognize industry standards and employ security safeguards to protect personally identifiable information from unauthorized access and misuse. All information you provide to us is stored on secure servers. We will not disclose to third parties any personally identifiable information that you provide other than in accordance with the Terms of Use, without your consent, necessary to provide services you have specifically requested. Once we have received your information, we will use industry standard procedures and security features to try to prevent unauthorized access to that information.

Common Web Technologies

We employ common web technologies that help to manage the Site, among them:

Cookies – A "cookie" is a name for tokens of information that the Site may provide to your web browser, which is used only by the Site while you are at that website. The Site uses cookies for a variety of purposes. Cookies are used to help us better understand website usage in the aggregate to ascertain which areas of the Site users prefer. We also use cookies to simplify your data entry for certain online forms.
Website Usage Data – With or without cookies, the Site keeps track of usage data, such as the source address that a page request is coming from (i.e. your IP address and domain name), date and time of the page request, the referring website (if any), and other parameters in the URL (e.g. search criteria). We may use this data to better understand website usage in the aggregate to determine which areas of the Site users prefer (e.g. based on the number of visits to those areas), and we may make this aggregated information available to third parties as part of our business.
Links to External Sites – This Privacy Policy only applies to the Site. Although the Site may provide links to websites of third parties, such as those of our business partners and online advertisers, this Privacy Policy does not apply to any other website that you connect to from the Site. You must read their privacy policies to understand how they manage personal information. We are not responsible for the content or practices of websites operated by third parties that are linked to or from the Site. These links are provided as a service to users of the Site. Unless otherwise stated, they do not constitute any endorsement, sponsorship or approval of their Content, policies or practices.

Covid-19 Test feature allows you to book an appointment for the Covid-19 Lab test within Sajaya branches, where a swab sample will be collected & processed. Once the result is processed, we shall notify you via SMS on your registered mobile number & the test result will also be available in the Lab Results section of this app. Please note that this result is only available to you & not publicly available to anyone else. Also, we are using the below permissions:

Disclosure of your information

We may disclose your personal information to our subsidiaries, our holding companies and their subsidiaries.

We may disclose your personal information to third parties in the following circumstances:

In the event that we sell or buy, or consider selling or buying, any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If all or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to: (a) comply with any legal obligation; (b) enforce or apply the Terms of Use and/or any other agreements; or (c) protect our rights, property or safety, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for marketing purposes or if we intend to disclose any of your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms used to collect your data. You can also exercise the right at any time by contacting us at:

Admin e-mail:
info@sajaya.sa